Privacy policy

At Snack Bag Ltd, we are committed to providing a secure, enjoyable, and seamless shopping experience both in-store and online. This Privacy Policy explains the information we collect, how we use it, and the circumstances under which it may be shared. By using our website or placing an order, you agree to the practices described below.

1. Information We Collect

We only collect information necessary to operate our services effectively.

Contact Information

• Name
• Shipping and billing addresses
• Email address
• Phone number

Payment & Order Information

• Payment details (processed securely by our payment provider)
• Order and return history
• Cart and wishlist items

Account Information (if applicable)

• Username and password
• Saved preferences and settings

Device & Usage Information

• IP address
• Browser and device type
• Interaction and browsing activity on our website

Communications

• Emails and messages sent to us, including customer support inquiries

2. How We Collect Information

We collect information through:

• Direct interactions (placing orders, creating accounts, contacting us)
• Automatic tools such as cookies when you browse the website
• Shopify, which powers our online store
• Trusted service partners who support store operations or advertising

3. How We Use Your Information

We use your information to provide and improve our services:

Service Delivery & Improvement

• Processing and fulfilling orders
• Managing payments
• Saving your preferences and cart
• Operating and improving our website
• Recommending products

Marketing

• Sending updates, promotions, and offers
• Delivering relevant advertisements (You may opt out at any time.)

Security & Fraud Prevention

• Detecting, preventing, and addressing security issues

Communication

• Responding to inquiries
• Providing order confirmations and shipping notifications

Legal Compliance

• Meeting legal obligations
• Responding to lawful requests
• Protecting the rights of our business and customers

4. When We Share Your Information

We share your information only when necessary, including with:

• Shopify (store hosting and operational support)
• Service providers involved in shipping, payments, analytics, marketing, and customer service
• Marketing partners assisting with promotions
• Platforms you authorize, such as social media login tools
• Related company entities, if applicable
• Authorities, when required by law or during business transitions (e.g., merger or sale)

5. Our Relationship With Shopify

Snack Bag Ltd uses Shopify to host and operate our online store. Shopify collects and processes certain information to support secure checkout, store functionality, and platform features.
For more details on Shopify’s data practices or privacy rights, please refer to the Shopify Privacy Policy or visit the Shopify Privacy Portal.

6. Links to Other Sites

Our website may include links to external websites or social media platforms. We are not responsible for their privacy practices and encourage you to review their policies before sharing information with them.

7. Your Choices

Depending on your location, you may have rights regarding your personal information, including accessing, correcting, or limiting certain uses of your data. If you wish to exercise any of these rights, please contact us directly.